Frequently Asked Questions about Custom Boxes Now

Frequently Asked Questions

I need my boxes tomorrow – can you get them to me in time?

In some instances, if you order before noon Central Standard Time and select overnight delivery. Orders received online after 2:00 CST are not available for next-day delivery. For any orders requiring short turn times such as this, please call us to discuss current lead times: 1-855-720-9309.

How do I know what box strength I should choose? has simplified the box ordering process. By offering three grades of corrugated board, you can choose the right strength for your box application. If you still have questions, please call 1-855-720-9309 or learn more about us online!

The strength of a box depends on its size and the strength of the corrugated used in its construction. The larger the box, the more strength it can hold:

  • “STANDARD” strength box: Single-wall, 32 ECT, we do not recommend exceeding 65 lbs and 75 total inches of measurement.
  • “STRONG” box: Single-wall, 44 ECT, we do not recommend exceeding 95 lbs and 95 total inches of measurement.
  • “EXTRA STRONG” box: Double-wall, 51 ECT, we do not recommend exceeding 105 total inches and 120 lbs

Total inches can be measured by taking the outside dimensions of the box and adding them together (length, height, and width.)

Is there a minimum quantity of boxes I must order?

No, we do not require a minimum order quantity. However, the larger quantity of boxes you order, the more you save per box.

Can I add a logo or other custom printing to my box?

You may choose to add printing to your custom box:

  • Standard Printing – this allows you to select from popular phrases such as “Fragile” or “This Side Up”.
  • Custom Printing – this option allows you to upload your logo or graphics and add them to your box. You will see a print plate charge added to the cost of your box. After selecting custom printing, you will be asked for the number of panels (on which you want printing), number of colors, and image size. You will also be asked to upload your image later in the checkout process.
  • Panels: Number of sides that would be printed. For 2 panel printing we normally print the two longer panels of a box, opposite of one another. For 4 panel printing, we print both the length and width panels of the box. If you are interested in getting the top or bottom panels printed, please contact us.
  • Colors: 1C printing is a single spot color, that can be screened, printed on a box. 2C printing is two spot colors, both of which can be screened, printed on a box. 4C printing can be either four specific spot colors or process printing.
  • Image Area: The total dimensional area of your print, centered on each selected panel. Please do not select an image area larger than the box you are purchasing. If you would prefer a different placement on the panels, please call us and we would be more than happy to help you.

Please call us if you need assistance with adding custom printing. Please allow 2-3 extra days for custom printing. For other custom box creation questions, check out our help center.

Does Custom Boxes Now offer sustainable, eco-friendly, and recyclable cardboard boxes?

The boxes we produce are 100% recyclable and can include information on how to recycle them printed directly on each box! We also offer several recycled box options like our kraft boxes, made of 60% to 95% post-consumer waste, or our corrugated boxes which are 30% to 70% post-consumer waste. Custom Boxes Now is SFI® Certified, producing custom recycled boxes to the Sustainable Forest Initiative chain-of-custody standard. Watch this video to learn more about the lifecycle of our boxes!

Will my personal information be shared with any other organizations?

No. We do not sell or distribute any of our customer data. We only use your information to contact you with important updates specific to

Does your site keep my credit card and other personal information secure?

Yes. We take security very seriously. All financial information is protected using SSL (Secure Socket Layer) during data transmission. An icon resembling a padlock is displayed on the bottom of most browser windows during SSL transactions.

How do I track my order or shipping status?

Please contact us at [email protected] to track your order.

My order did not show up on time – what should I do?

Please contact us immediately by calling 1-855-720-9309.

Does Custom Boxes Now have boxes in stock?

Every order is custom-made for the customer as the order is placed. We do not have/keep boxes on the shelves.