FAQ's | Custom Shipping Boxes

Frequently Asked Questions about Custom Boxes Now


I need my boxes tomorrow – can you get them to me in time?

Yes, as long as you order before noon Central Standard Time and select overnight delivery. Orders received online after 2:00 CST are not available for next-day delivery. Exceptions to this may be possible by calling 1-866-493-7725.



How do I know what box strength I should choose?

CustomBoxesNow.com has simplified the box ordering process. By offering three grades of corrugated board, you can choose the right strength for your box application. If you still have questions, please call 1-866-493-7725.

The strength of a box depends on its size and the strength of the corrugated used in its construction. The larger the box, the more strength it can hold:




Total inches can be measured by taking the outside dimensions of the box and adding them together (length, height, and width.)



Is there a minimum quantity of boxes I must order?

No, we do not require a minimum order quantity. However, the larger quantity of boxes you order, the more you save per box.



Can I add a logo or other custom printing to my box?

You may choose to add printing to your custom box:



Please call us if you need assistance with adding custom printing. Please allow 2-3 extra days for custom printing.

Will my personal information be shared with any other organizations?

No. We do not sell or distribute any of our customer data. We only use your information to contact you with important updates specific to CustomBoxesNow.com.



Does your site keep my credit card and other personal information secure?

Yes. We take security very seriously. All financial information is protected using SSL (Secure Socket Layer) during data transmission. An icon resembling a padlock is displayed on the bottom of most browser windows during SSL transactions.




Shipping


How do I track my order or shipping status?

Please contact us at support@customboxesnow.com to track your order.



My order did not show up on time – what should I do?

Please contact us immediately by calling 1-866-493-7725.